Hey guys. I've debated putting this out there for over a month, and wanted to give I.O. the benefit of the doubt, but they're still giving me the run around, so here goes.
I purchased a new PPS-43C pistol from Carolina Guns and Gold/Payday Jewelry and Loan here in Asheboro back in November of 2012. I took the pistol out to test fire it after cleaning it, and had multiple issues. I had fail to feed issues, fail to fire issues resulting from hammer follow, and the worst was that on multiple instances the pistol would actually come unhinged at the rear and open up while firing under recoil. I took the pistol home, cleaned it, and returned it to the FFL, since I figured they'd have better luck getting Inter Ordnance to repair it than I would.(They've had a reputation for bad customer service in the past.)
According to the tracking on the shipped pistol, Inter Ordnance took possession of the pistol for repair on or about December 10, 2012. After about a month and a half or so, Sal, the manager at the FFL, Carolina Guns and Gold, contacted Keith, the individual in charge of repairs and returns at I.O. He advised Sal that he'd check and call him back. There was never any call back. I also called and inquired. I left voice-mails for Keith, I spoke with Keith on 2-3 occasions, and was always told the same, "let me check and I'll call you back". Sal also tried multiple times over the course of the following weeks and also received the same response from Keith. Finally, about 3 weeks ago, Sal spoke to Keith again and Keith stated that a new, replacement PPS-43C pistol would be sent out the following day. One week passed, then another. Then Sal called them again, and finally, this week, my PPS-43C arrived back at the FFL. However, it was the exact same PPS-43C pistol, exact same packaging, and no repair work had ever been performed. It actually didn't look like the gun had been removed from the box it was shipped in, as the original tag was still in the same place it was in when it was shipped.
Sal at Carolina Guns and Gold called I.O. again when he saw the pistol and realized the situation, and was told the same BS line, "Let me check and I'll call you back." That was yesterday. Today, I called I.O. and spoke to Keith, and explained the situation, and was told the same BS line. I gave him a half hour or so, and I called back, this time, he wouldn't answer the phone, so I called again and spoke to someone else. I explained the situation to her, and she advised me that Keith was gone for the day, and that I should call him back in the morning. In other words, SSDD.
At this point, I just want a functional gun. I paid $400 and some change for what I thought would be a neat range toy, and a potential future SBR project. Instead, I would up getting a gun with tons of issues, and nothing but the runaround from a company who claims to back their products, and on top of that, I haven't even been able to take possession of my gun in almost three months.
I intend to forward this post to Keith at I.O. Inc, but I honestly don't think it will do any good, however I'm hoping they will see this as a chance to improve on their customer service issues and make this right. However, after all of this, I honestly would advise anyone contemplating purchasing a firearm manufactured or imported from I.O. to heavily reconsider their decision. You may get a good gun, but if you don't, you're pretty much screwed. And, I'm not doing this to try and soil a company's name, I'd honestly hate to see a fellow shooter and firearm enthusiast get burned.