OJF, You are lucky, at least you got something from them.
Most of JK's orders seem to fall into a abyss, right after they charge your CC.
I have ordered from FAC a few times with positive results, the items I ordered were in stock, so I have never run into a BO shipping situation with them.
All in all I have been pleased with my dealings with them, but I have never run into a problem with a order, which is good, but that's when you really find out what type of company you are dealing with.
HB's experience with them is encouraging though, they came through for him.