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Thread: FAC Policy: Charge Extra Shipping on Back Orders

  1. #11
    Chief Administrator 7.62x39's Avatar
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    OJF, You are lucky, at least you got something from them.
    Most of JK's orders seem to fall into a abyss, right after they charge your CC.

    I have ordered from FAC a few times with positive results, the items I ordered were in stock, so I have never run into a BO shipping situation with them.

    All in all I have been pleased with my dealings with them, but I have never run into a problem with a order, which is good, but that's when you really find out what type of company you are dealing with.

    HB's experience with them is encouraging though, they came through for him.
    .

  2. #12
    Gunco Member Harlan at FAC's Avatar
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    I have reviewed the order to which 'trotsky' referred. The total for S/H on the two shipments was about the same as if all the items were in stock at time of order, and could have been shipped in one shipment.
    It is not our intention to penalize customers because of a back order situation. S/H is added to each ship-out, but the S/H charges are prorated, based on the items shipping under each invoice. The staff involved in processing invoices pays special attention to situations where S/H appears high (S/H is calculated by computer software), and manually reduces to a lesser amount.
    Shipping and handling charges are not used as a profit center. S/H expenses includes much more than actual shipping charges.
    If you as a customer ever has a question or request as to S/H charges, please call either Sandy at 800-486-5971x113 or Sue at 800-486-5971x104. They will help you.

    I respect 'trotsky' for bringing up his situation. What it shows is that we can do a better job of communicating back to the customer in the internet shopping cart experience. Real time inventory status and real time calculation of actual S/H charges are improvements as short term goals.

    HTH

    Harlan
    FAC

  3. #13
    Chinese Connection Bluejack's Avatar
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    7.62x39
    Don't worry about joeken, I don't think they are going be in business for long, I had order few recivers from them, My dealer send the M.O to Joeken, and JoeKen never send out the order and took the money. well let's said my dealer know few ATF and FBI guys in D.C . Joeken is getting something they should it get a long time ago.

  4. #14
    Gunco Regular fal_shooter's Avatar
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    I would like to second my support for FAC. I have had dealing with them in the past and they have always gone above and beyond.

    In my earlier post I was discussing buying decisions in general terms. We all do a lot of ordering and it is almost always cheaper to get it from an individual or at a show. When you have something shipped from a company you have a lot of additional factors that increase the cost of shipping. Some companies use thoes factors as a profit center and some simply have higher overhead. All I was stating above is I take all of those factors into consideration when I place an order. I look at total cost of putting that item in my hand and if I decide that number is acceptable I will place the order with the company that has the lowest final number. When a company does a free shipping special my orders go up. When the cost including shipping is equal/close to the cost of getting it locally I will get it locally.
    Patrick Henry, that patriot and Founding Father of our country said, "It cannot be emphasized too strongly or too often that this great nation was founded not by religionists but by Christians, not on religions but on the Gospel of Jesus Christ".

  5. #15
    Chief Administrator 7.62x39's Avatar
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    Harlan,
    Thank you for the update.

    I really believe that FAC is one of the "good guy's"

    My avoid at all costs list only has two names on it, JoeKen and Sarco
    I think that all the rest really do try to come through for us.
    I would not hesitate to do business with FAC, Centerfire, Tapco, Global they are all good people.

    But the king of them all has to be Brownell's.
    Between my own stuff, fellow club members (2 clubs) and my hunting and shooting buddy's I end up working on all types of firearms, some of which are fairly old and/or obscure, but every time I'm looking for some oddball pin, spring or clip, Brownell's has it in stock.
    And every time I place an order with them, it is shipped and a tracking number sent within hours, I just don't know how they do it.
    .

  6. #16
    GuncoHolic yosuthnmasa's Avatar
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    Aren't they outfitted in some podunk little town too?

    I definitely didn't understand what happened here, and spoke too soon.



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