Hector is a great guy he is very busy and I will admit hard to get a hold of but every time I call I get an answer and the girl is very kind and always helps if Hector is busy. I had a front sight replaced on my arsenal and it took about 10 min and looked great. I also had them cut my vz 58 barrel ext to an ak slant type and it turned out great. The vz 58 finish is some kind of black enamel and has chipped out in the mag well just by inserting mags so I was worried about elk river working on the slant cut and marking up the barrel were they clamped it to mill the ext but everything turned out great I'm very pleased with elk rivers work. I think he has some good guys working there now that he can trust. He has fired the guys that screwed him in the past and is doing good work now and from what I've read he has bent over backwards to help with any problems from the previous employees. Hector is a stand up guy and is not in the business to screw people. Sorry for the long post but I couldn't believe you guys were bashing on Hector so bad.