I've been a happy customer of APEX's for a couple years now, and probably buy about 75% of everything that I buy from them. I'm usually pleased with the product and service. Even if there is the occasional hiccup, they make good on it quickly.
This time though, I ordered a few parts and a 50 round Galil magazine that is listed on their site as "Used-Good Condition". What I received was a rusty piece of crap, that was even worse after I disassembled it for inspection. The spring was actually beyond saving. This thing was definitely a "Used-Poor Condition" and that is being generous.
So, I called them up and told them about the problem, and of course they said please ship it back, and we will "try to find a better one" to send you. I said while that was great, I hated to loose the week plus on the back and forth shipping, as I had hoped to take that particular rifle out this weekend. She said that if I would take the bad mag to the Post Office and ship it Priority Mail, and call them with the tracking number, they could get the "new" mag on it's way to me immediately. I did so. I have been waiting for a week and still had not heard anything, so I called them yesterday. They said that they had received the "old" mag on Thursday, and "should" ship out a replacement mag today, meaning Friday the 2nd. So why did I bother rushing to the Post Office to get it to them, and getting the tracking info and giving it to them, if they weren't going to ship the "new" one until after they received the old one?? What the hell?!?!
It's not going to kill me to not have that mag when I take the Galil out, but it's the principle of the thing now. I am the one jumping through hoops to satisfy them, when it should be the other way around. I didn't do anything wrong, their stock pullers/shippers did, but I am the one that is being penalized. I don't think that I have EVER publically complained about a vendor on here, but this one just crawled all over me!!!! Maybe I'm taking it too personal.