2nd it could just be the way you have your preferences set up on your puter or "cookies being blocked.
NO,,,,,,Don't ask me how to fix it,,, my son is my IP guy!!!! With out him around I'd never get this G.D. thing to work right!!!!!
Remember I learned on a Abacus!!! Seriously, we learned to use one in 3rd grade,,,YA,,,,,,I'm That Old!!!