Quote:
Originally Posted by sgrimm
Their products are good. Their customer service sucks balls. Order more than one thing and it's guaranteed they'll mess it up. Then when you call they'll give you some B.S. about why they sent the wrong items out and billed you for what you ordered.
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man, that is the truth... We moved this summer, 3 year PCS. So I called about a 7.5" pistol upper I ordered back in March. Changed my address and phone number with them on 23 Jul.
FFWD to 18 Aug when I send a ping to them asking for an update.
Get back a reply two days later my order had been canc'd on 2 Aug.
WTF? Called them, stated they tried to call me twice, no luck. BS, gave them my wife's cell phone as the current number. Number is still active to this day. They had my new address (hmmm) but not my new phone number (huh?). So I asked how they would have managed to have one and not the other - Dunno.
Well, all we can do is put you to first in line for when we ship again. Any idea how long? Nope. Couldn't even resurrect the old order since it was already dead.
Wanted proof of military service for my discount (WTF?)- was nowhere near a fax machine to send my ID so I asked if she could tell by the price of the order they gooned up if I was military (oh, yeah, never thought of that).
I was getting more pissed off by the minute (lady on the phone told me to stop yelling, I wasn't, I make ears bleed when I yell, I heard my wife laughing in the background when I explained I was not yelling that it was my normal tone I'm 6'6" 260 everything I do is big) anyway...
Sorry to vent, this brought up a bad memory.
Will not order from them again once this deal is complete.