This is an old thread and I posted in it that I had good luck with them, but when Gunco sponsors like Cope's and Apex has the some of the same stuff and excellent customer service, why would anyone here buy from them.
Originally Posted by xaidin
I know they have a few products that nobody else has, like their AR parts and Russian krink kits, but with all of bad reports I've heard from the members here, they would be last on my list of places to order from.
Good customer service goes a long way and vendors that don't understand that usually do't stay in business. You can't tell your customers to "stop fucking crying" and expect repeat business.
yeah same here....
i buy from Misty @Copes all the time and RIchard/Jeff @APex with out any trouble or questions EVER!!
why go to RGUNS? (tried to deal with them long ago and it sucked anyway..)
Your choice. But if 100 people say the got bad service and 1 says they liked them. Who you gonna buy from?
Originally Posted by xaidin
iv never had any trouble with rguns XD
+1 for Copes and Apex!
Apex and Copes both understand that taking care of their customers leads to repeat business. The CC bill proves that.
Over the years I have purchased items from RGuns on 3 occasions. All 3 occasions were for a Russian AK kit each time (1988, 1983 and Tula AKSU74) which no one else had. The only other option was to purchase these kits from inidviduals. All three kits were exactly as advertised. On one of the kits thay had sent the wrong trigger guard. After a polite phone conversation, the TG was promptly exchanged for the correct one.
I read many, many horror stories on them. I have never and would never recommend them to anyone. I'm always hesitant to order from them even after 3 very successful and satisfying experiences with them. I figure my odds of getting burned from them increases with every purchase.
I have a very different experience. I bought a Bulgarian Krink kit in 5.45 from them, and recieved everything in the picture, just as it was pictured. It was a little dirty, but it don't bother me. And when I called RGuns to inquire about the location of my package, they personally checked it and reconfirmed the tracking number. Now, almost 8 bills seemed kinda steep for a kit minus the reciever AND the barrel, but I talked to Roger's wife on the phone and she was very nice. Maybe next time talk to her?
I spent several thousand dollars with them over the years through our shop. Other than a sub par big city attitude, I've always got exactly what I paid for in a timely manner. Even been able to get a small price break from time to time. Not my first choice by any means, but some items can't be beat for price or availability.
Way back, 2001 I think; I bought two kits from them as an individual, and two kits as a business. Different orders, different shipping addresses.
The kits supplied to me personally were very sub-standard vs. the kits supplied to the business. Same description, same price.
I called them out on this. The explanation was weak.
I requested an RMA and a refund on all four kits. I immediately got the RMA on the business side. The personal side took 5 weeks.
Bad attitude, bad way to do biz. They could have easily sorted and listed the kits as Excellent (like what the business side got) good, and poor (like what I got on the personal side). and charged a price commensurate with the various quality of the products.
My opinion of rguns.net is that they are not a vendor that I choose to do business with.
I have no issue with someone being impressed with themselves. I impress myself all of the time. I do have an issue with someone who sells two very different quality products under the same description (Described as Excellent) based on their perception of who the customer is.
If I was not a paranoid type A personality, I would have just ordered all four under the business name and been done with it. But I am Paranoid, and I know that they are out to get me....
Apex. Copes, AK Builder, and a host of other vendors do a great job. They are primarily about the customer being satisfied with their stuff. Copes is an excellent example of this. I am admittedly a Copes Fan-Boy. I have two posts up regarding a recent buy of Medium Alice Packs from them. I have spent several thousand dollars with them, and will spend several thousand more. I do not even care if they are not the best price on a particular item. If I am not satisfied (due to something tangible, not "I changed my mind") they have made it right without delay. That is customer service. That is a customer centric attitude. That is worth money to me. It is simple insurance without a policy. It is a virtual handshake, and they keep up their end of that agreement. That is priceless to me. The fact that they also have great deals, and are at the very least competitive on their normal stuff is a simple bonus.
Being a business owner, I know that this attitude can only derive from the top down. I also know that the employees also subscribe to this attitude, or it would have fallen apart by now.
If there is anyone who has had a negative experience with Copes, APEX, US Cavalry, AK Builder, or any other Gunco Sponsor; please, post it here. I for one would like to know, so that I can exercise appropriate caution.
I will be very surprised to hear about any issues. This, is the best part about being associated with Gunco. They don't drop their drawers for a fast buck.
Keep that in mind, and when you learn something new, or avoid a mistake, or find a gem of wisdom here, take a few minutes and donate a few bucks here and there. I do that, not as often as I should....What can I say, between the Kernel, 4thID, Coils, and at least a hundred others I would be in debt for centuries.
I dislike taking a shot at anyone in their absence. If there are any folks from rguns here, and you find anything I have said objectionable, please post a response to this thread. If I have mis-stated anything, I will be the first to post a public retraction and apology. I would hope that anyone from rguns would do the same.....