I know that this thread is old but...
I too have been shafted by R-guns.net. When I was in asscrackistan, I placed an order for a DPMS .308 AR. I had already arranged with my FFL guy to receive the rifle in. I was told by the sales rep that I would be put onto a waiting list, which would be about 2 months. Ok, fine with me, I can wait.
3 months later I emailed rguns, and asked about the status. They said that the rifles were coming in soon, and that they should be shipping out within a week. The next day, they charged the $1050.oo to my account. I took this as a ray of hope, that my rifle would be in my hands soon.
Everything seemed to be going well, until 2 months later, I get stateside and try to call them. I explained the situation to the person on the phone (Very rude), and I asked them why my rifle hasn't been shipped out, after getting the order over 5 months ago. The lady said "Yeah, your package is ready, we will ship tomorrow."
At this point, I am getting rather angry with their shitty cust. service. So I call back the next day. I had to break it down barney style, since these people obviously need a babysitter. After sitting on hold for a good 5 minutes, a man took my call. I explained to him the situation, and this guy was even ruder! He said that I was impatient, and that my "Shit" would be out the door "Tomorrow".
*Ahem* "BULLSHIT!" I called him out on it, and he got mad when I told him they said the same shit to me yesterday, and that I couldn't be fooled again. He promptly hung up the phone one me, and I had to wait until the next day to call him. (If I called back, They would've probably sent ME shit in a box).
Again, I called the next day, and asked that they canc my order, and give me a full refund. The asshole on the other end said "Yeah I'll look into that for ya" Translation: 'Yeah, I'll forget about it and gaff you off'
SO, I called back again, 10 minutes later. Different guy this time, (Another ass), and he looked up the order and "Canceled it". Finally, after a week of no refund, I called once again, and asked to talk to the manager. This time, I was irate. How could they treat a customer like this!? I know that it's a sellers market right now, but what the fuck? He finally said, Ok, I'll cancel your order right now.
The next few days, I finally got my money back. The whole nightmarish ordeal took over 6 months. I will never EVER order from Rguns.net again.
These guys are real douchebags, and they should be avoided like the plague. I hope they go out of business soon. I complained to the BBB also, hopefully people will realize what shitbags these jokers are.
I know that I revived a dead thread, but rather than start a new one, I decided to just add to this one.