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This was part of Rhino66's post on another board (RCG)

It is from the Better Business Bureau.
http://www.phoenix.bbb.org/commonreport.html?compid=27002018&national=Y


BBB Reliability Report

JOE KEN FIREARMS
410 E Second St.
Winslow, AZ 86047

General Information

Principal : Mr. Tom Fisco
Phone Number: (928) 289-6429
Type-of-Business Classification: Unknown

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaints. The company has resolved some complaints presented by the Bureau; however, the Bureau did not receive a response to other complaints.

Report as of 04/21/2004
Copyright 2004 Better Business Bureau , Inc., serving central/northern Arizona - Phoenix


Does this surprise anyone? I doubt it.
 

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I don't belive they stock anything. They take orders, then when they have enough, they get the stuff in and ship it..

Tghey could have a killer buisness, if they would just work a little on customer satisfaction...
 

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mike26038 said:
I don't belive they stock anything. They take orders, then when they have enough, they get the stuff in and ship it..

Tghey could have a killer buisness, if they would just work a little on customer satisfaction...
You're right Mike, they do everything JIT and promise it to everyone on time. Sounds to me like Joe and Ken need to stock some buffer inventory, but it might be too late. Too many people have their number now. There was a place on the web at one time where post after post about a vendor got deleted and the users were banned if they said anything unfavorable about a certain vendor.

Those people quite often contacted people they felt were fair. It all stinks to high heaven like a certain gunsmith that never delivered, but that was in a galaxy far, far, away.

:starwars:
 

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The same old song....Tell them anything but get their money!!!!!!

Like "mike26038" said, "They could have a killer business, if they would just work a little on customer satisfaction..."
 

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I agree as well... it seems like an operation run by some kid out of his basement who fills orders or replies to emails whenever he feels like it.
 

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I have bought a lot from joe so I thought I would throw in my 2 cent. All in all my review would be newtral.
I got a Balaster from them at a nice price, it was described, however it was 3 months longer than promised. every week I heard next week for many months.
They treated me pretty good on a FCG as it was the last one they had in stock and needed refinish and got a few bucks off. cool
They realy helped me out with a stock I needed. they said they broke up a set for me and they would only be able to sell me ONE because of this. they did this at a good price too. again cool
I got a good price on a group buy vulcan reciever, only problem is they were advertised for folders and manufactors stamp is in the way of a folder. not so cool.
Hay he offered a great price on a romak111 g.b.. we now know not so cool .
my buddy ordered a polish kit from joe and after many weeks with no kit and the fony story of next week again and again he canseled the order and bought elsware.
I would buy from joe again !!!!!!! BUT I know what I am getting into when I do it. I would not order from him to save a buck if I needed the part NOW. .My biggest complaint is he could have been more upfront about the delays, especialy if they are MONTHS.
My best advise is ASK if the part is in stock today!!!!! get the guys name and ASK the guy to go look!!!! ASK if it will be shipped today!! if they say tomorrow then tell him you will call tomorow and need a tracking number, CALL BACK the next day ask for the same guy! and ask for the tracking number. if no number ALLWAYS deal with the same guy and tell him that. If they say it will go out today then call back later and get the same guy then ask for the number.
If they tell you it will go out next week then most likely it will NOT.. but call AND ALLWAYS get the same guy, get him to rember you and you may get a better part. ALL this helped me with my Balaster, when it came it was hand picked for what I was looking for.
 

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Joeken was a total joke prior to their becoming a sponser of the "other" gun related site we all love or hate. Their original posts were in the Norinco forum trying to figure out the value of a Norinco .223 side folder with the black plastic furniture. (Bet you can't dig that out with a search, I just tried). They had just come onto the scene with ad's on the auction sites and eventually ended up over-pricing the rifle somewhere around $1800.


Never dropped a dime their way and never will, there are plenty of reputable dealers out there. They might not promise me gold but I know when they offer me something they'll be reasonably honest, have it in stock, and ready to ship. The name of the company is almost as if B****** himself funded the operation. The way they do business I'd almost swear "he" was "they".
 

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Evil_Walks said:
he name of the company is almost as if B****** himself funded the operation. The way they do business I'd almost swear "he" was "they".
Is that to infer that your conclusion is that some "owners" of the other board are financially involved with the company in question?


I wouldn't doubt it.
 

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I don't think I'd go that far but they went from a small outfit that seemed a little inexperienced to "big-time sponser' rather quickly. I was tempted to get in on one of their pre-orders early on, after seeing the fallout I'm glad I went with my intuition.
 

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Just a little food for thought! Their is speculation that these might be the Romainian kits that everyone has been waiting on for months now on goonsnet!



edit: for got the link----http://story.news.yahoo.com/news?tmpl=story&cid=586&e=3&u=/nm/20040420/wl_nm/italy_us_arms_dc
 

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yosuthnmasa said:
Just a little food for thought! Their is speculation that these might be the Romainian kits that everyone has been waiting on for months now on goonsnet!



edit: for got the link----http://story.news.yahoo.com/news?tmpl=story&cid=586&e=3&u=/nm/20040420/wl_nm/italy_us_arms_dc
well, i did talk to brandy at i/o yesterday, they are out of kits. :confused:
 

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They jerked me around for a month on a lousy set of rails & center support. Finally canceled the order. We will see if they credit my card. Will keep you posted!!
 

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Man I hate to hear this about JoeKen, I?ve got a Vulcan receiver coming on Monday at my gun shop (If UPS is correct) and I?ll pick it up on Tuesday night. The order was placed on 4-17-04 so you can figure how long it has taken to get it shipped, I don?t care because I?m still getting things together for the build, and because I defragged my hard drives and Norton Utilities screwed-up over two months of saved info on building AK-47?s. :frown: I know BACKUP! BACKUP! BACKUP! Norton is good but when it screws up your screwed big time.
 

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I guess I have been one of the luck ones. I have had nothing but good dealings with them. I have ordered receivers (pre-order) knowing that there was going to be a wait and received them when I was supposed to. I received Vulcan receivers at an unbelievably low price (even the ser. number was moved to the correct place). I ordered a flat from JoeKen and my shipment was missing the rails. I called them and the rails wer shipped within the week. I hate to see others getting such poor service. I guess it is the luck of the draw.
 

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gtbehary I think you are correct, it is hit or miss. something is wrong when a customer is told next week for four months no matter how you slice it, it would be better to say we have no idea when but the order is still on back order. at least that would be honest. Again I do have to mention I got on first namd basis with a guy their and he hand selected for me out of the pile and I did get what I asked for. We ordered a polish kit form him and had to give up it took so long so we never got it. ordered from global and it arived ASAP. AGAIN hit or miss with joe so do not order anything critical but if you see a great deal try it if the deal takes a crap you havent lost out.
 

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hotbarrel said:
gtbehary I think you are correct, it is hit or miss. something is wrong when a customer is told next week for four months no matter how you slice it, it would be better to say we have no idea when but the order is still on back order. at least that would be honest. Again I do have to mention I got on first namd basis with a guy their and he hand selected for me out of the pile and I did get what I asked for. We ordered a polish kit form him and had to give up it took so long so we never got it. ordered from global and it arived ASAP. AGAIN hit or miss with joe so do not order anything critical but if you see a great deal try it if the deal takes a crap you havent lost out.
I believe that I am the exception here. My friend ordered his compliance parts from Joeken. He didn't receive anything yet, so it will be a while before he builds his first AK.
 

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2 cents

I ordered a reciever and month after month the same song, next week, next week. After about three months they came in, and for a small upcharge I could get two as consolation. I said "ok" as the price was right. When they came in I was happy enough, but later noticed that one of they was slightly bent, fixable but bent. So I guess what I'm saying is you get what you pay for...eventually.

Isn't it funny the other site deletes posts like this (a free speech issue) yet defends the second ammendment? To me they are very closely tied together.
 
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